Welcome to our Contact Us page!
Need Help? Let’s Get You the Right Info!
Before reaching out, we recommend taking a quick look at our Frequently Asked Questions (FAQs) page. You’ll find answers to many common questions about reservations, schedules, fares, and more.
If you don’t see what you’re looking for or need help with something specific, we’re here for you! Our team is happy to assist and will get back to you as soon as possible.
We value your time and feedback—thanks for choosing the Inter-Island Ferry Authority!
We value your feedback and are committed to serving you better with every interaction. Feel free to explore our FAQs or contact us directly – we’re just a message away!
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Need Help with Your Reservation?
We’re happy to help!📞 Phone: 866-308-4848
📧 Email: [email protected]To reach our Hollis Terminal Agents, call 866-308-4848 and press 2.
For our Ketchikan Terminal Agents, call 866-308-4848 and press 2. Just call the same number—no extension needed.
Terminal Manager Contact
For terminal-specific questions or concerns, please contact:Kristine Hansen
📞 907-313-5380
📧 [email protected]We look forward to welcoming you aboard!
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Accounting & Finance Contacts
Have a billing question or need help with a payment? Here’s who to contact:Accounts Receivable
For questions about invoices or making a payment:
Beth Hartley
📞 907-313-5491
📧 [email protected]Accounts Payable
For vendor inquiries or payment status:
Beth Hartley
📞 907-313-5491
📧 [email protected]Receipt Requests / Transaction Help
Need a copy of your receipt or have a payment-related question?
Johanna Thayer
📞 907-313-8882
📧 [email protected]Finance Manager
For all other finance-related questions or concerns:
Chrissy Torsey-Lucero
📞 907-313-8829
📧 [email protected]We’re happy to assist with any financial questions you may have!
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Human Resources
Have questions about employment, benefits, or HR policies? We’re here to help!HR Manager: Chrissy Torsey-Lucero
📞 907-313-8829
📧 [email protected]We’re here to support our team and assist with any HR-related questions you may have.
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Operations
For any operational questions or assistance, please reach out to our Operations Manager:Captain Rich Rogers
📧 [email protected]We’re here to ensure smooth and efficient operations and to address any concerns you may have.
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General Manager
For matters that require the attention of our General Manager, please contact:Ron Curtis
📧 [email protected]Our General Manager is committed to ensuring the highest level of service and is available to address any major concerns you may have.
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ADDITIONAL CONTACT INFO
TERMINAL LOCATIONS
Terminal Locations & Hours
Hollis Terminal
📍 Mile 31 Klawock-Hollis Highway, Clark Bay, Hollis, Alaska, USA
Terminal Hours:
Sunday – Saturday: 6:30 AM to 7:00 PM
📞 Toll-Free: 866-308-4848
📠 Fax: 907-530-4849
📧 Email: [email protected]
Terminal Hours:
Sunday – Saturday: 9:00 AM to 3:30 PM
Terminal Manager: 866-308-4848 ext. 102
OFFICE LOCATIONS
Administrative Offices
Hollis Administrative Office
📍 Mile 31 Klawock-Hollis Highway, Clark Bay, Hollis, Alaska, USA
📞 Toll-Free: 866-308-4848
📠 Fax: 907-530-4849
Key Contacts:
General Manager: 866-308-4848 ext. 111
Operations Manager: 907-401-1707
CORPORATE DIRECTORY
Ronald Curtis
General Manager / Human Resources
📞 907-401-3564
📧 [email protected]
Captain Rich Rogers
Operations Manager / Company Security Officer (CSO)
📞 907-401-1707
📧 [email protected]
Chrissy Torsey-Lucero
Finance Manager / Human Resources
📞 907-313-8829
📧 [email protected]
Kristine Hansen
Terminal Manager
📞 907-313-5380
📧 [email protected]
Walter Marsh
Port Engineer
📧 [email protected]
Johanna Thayer
Administrative Director
📞 907-313-8882
📧 [email protected]
Beth Hartley
Senior Accounting Clerk
📞 907-313-5491
📧 [email protected]