FREQUENTLY ASKED QUESTIONS
Welcome to the Inter-Island Ferry Authority FAQ page!
We know travel plans come with questions, and we’re here to help make your journey as smooth as possible. Below you’ll find answers to some of the most common questions we receive about reservations, check-in, vehicle transport, ticketing, and more.
If you don’t see your question listed, feel free to reach out—our team is always happy to help.
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You have a few easy options:
📞 By Phone: Call us toll-free at 866-308-4848. Our reservation agents are happy to help.
📧 By Email: Send your request to [email protected].
🌐 Online: Visit our website and book your trip quickly and securely.We recommend making your reservation in advance—especially during the busy summer months—to guarantee your spot.
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🍳 Yes! Our T.E.A.M. Galley offers a variety of breakfast, lunch, and dinner options—plus ice cream for those with a sweet tooth.
From pancakes in the morning to burgers and snacks later in the day, we’ve got something for every appetite.
📋 View their full menu HERE under ‘Amenities’
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💳 If you cancel your reservation, an Open Credit will remain on your account for 30 days from the original purchase date.
Here’s how it works:
To use your Open Credit: Call us at 866-308-4848 at least two days before your new travel date. Be ready to provide the reservation number and the name of the traveler. (If you don’t have your reservation number, don’t worry—our agents can help locate it for you.)
After 30 days: Any unused credit will be automatically refunded to the original method of payment.
For cash payments: Refunds will be issued by check and mailed to the address on file, or you can request to have the amount converted to a gift card for future travel.
If you have questions about your Open Credit, just give us a call—we’re happy to help!
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💵 While we can’t provide cash refunds, we’re happy to issue your refund in one of the following ways:
By Check: Refunds are processed by our Finance Department and typically take 3–5 business days. The check will then be mailed to the address you provide.
By Gift Card: If you prefer, we can convert your refund into an Inter-Island Ferry Authority gift card for future travel.
If you need help requesting your refund, just give us a call. We’re here to help make the process as smooth as possible!
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🛳️ No, we don’t. The Inter-Island Ferry Authority only provides daily service between Prince of Wales Island (Hollis) and Ketchikan, Alaska.
From time to time, we may offer limited sailings to Metlakatla when the Alaska Marine Highway System (AMHS) requests our assistance.
If you’re looking to travel to Prince Rupert or Bellingham, we recommend checking with the Alaska Marine Highway System (AMHS) for their current routes and schedules.
👉 Visit the AMHS website HERE
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📞 Give us a call: 866-308-4848
📧 Send us an email: [email protected]Our reservation agents are knowledgeable and ready to help with any questions about schedules, availability, or bookings.
Whether you prefer calling or emailing, we’re here to make your reservation process as easy as possible.
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🎫 No printing needed! Simply check in at your port of departure on the day of travel, and our terminal agents will provide your boarding tickets at the counter.
Just bring your reservation information and a valid ID, and we’ll take care of the rest.
If you’re not sure where to go when you arrive, look for our team—they’ll be happy to point you in the right direction!
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💳 If you know the details of your charge (who booked, when, and how much), feel free to give our Reservations Team a call at 866-308-4848. They’re happy to help track it down.
If you’re unsure or need more detailed help, our Accounting Department can assist. Just call 866-308-4848 ext. 7, and one of our team members will help review the charge and provide clarification.
We’re here to make sense of any billing questions you have!
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🚛 If your vehicle (including trailers or attachments) is longer than 25 feet or wider than 9 feet, you’ll need to book over the phone.
Our online system isn’t able to accommodate larger vehicle reservations, but our reservation agents are happy to help!
📏 Be ready to provide:
Total vehicle length (bumper to bumper, including trailers)
Width (including mirrors, attachments, etc.)
Vehicle description📞 Call us at: 866-308-4848
We’ll make sure your vehicle has the right space on board—no surprises on sailing day!
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🧓 Yes, we do! Passengers aged 65 and older qualify for our senior rate.
To receive the discount, simply present a valid photo ID at the time of booking or check-in to verify your age.
We’re happy to honor your years of experience with a discounted fare—no extra paperwork required!
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🪪 We accept a variety of photo IDs, so don’t worry if your state-issued ID has mysteriously disappeared!
Accepted forms of ID include:
State-issued ID or Driver’s License (Real ID not required)
TWIC Cards
Tribal IDs
School or University IDs
Merchant Mariner Credentials
Passports or Passport Cards
Armed Forces / Military IDsIf you’re unsure whether your ID will work, just give us a call—we’re happy to help.
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🚗 To board with your vehicle, you’ll need:
Your vehicle keys
A valid Driver’s License (state-issued; Real ID not required)
Your reservation or boarding information -
🎒 No, unattended baggage is not allowed in our terminals.
Per U.S. Coast Guard regulations, all luggage must remain with you at all times while in the terminal. This policy is strictly enforced for the safety and security of all passengers.
🚫 Unattended bags may be confiscated.
We appreciate your help in keeping our terminals safe—please keep your belongings with you at all times.