Frequently Asked Questions

June 1, 2021 through September 30, 2021, the IFA sails 7 days a week! Beginning October 1, 2021, the IFA will reduce sailings to 6 days a week-not sailing on Tuesdays.

Help us be able to provide you with the most efficient boarding process by checking-in On-Time!!  

Vehicles (& its passengers) are to be ticketed and available to board 1 hour prior to departure.

• Departing Hollis at 8:00am, be checked-in and available to board at 7:00am
• Departing Ketchikan at 3:30pm, be checked-in and available to board at 2:30pm

Non-compliance may result in loss of reserved space and denied passage for that sailing.

Click Here for updated State of Alaska COVID-19 information and travel requirements. No COVID tests are required to ride the IFA ferry.

Yes. The IFA is Federally mandated to require persons 2 years and older to wear a face covering when inside terminals or inside on vessel (face coverings are not required if you are on outside decks.) We will attempt to accommodate you if you have a medical condition that prohibits you form wearing a face covering. Your cooperation in following Crew and Agent directions at all times is greatly appreciated!

Yes, and you can also make a reservation online. The toll-free phone number to reach one of our friendly agents is 866-308-4848.  We depart Hollis at 8:00am and arrive in Ketchikan at 11:00am, then we depart Ketchikan at 3:30pm and arrive at Hollis at 6:30pm. We do not sail on the following holidays: New Year’s Day, President’s Day, Independence Day, Thanksgiving Day and Christmas Day.

Yes. The IFA contracts out the galley space, and “OUR T.E.A.M.” serves delicious breakfasts, lunches, and dinners.

Yes. Walk-on passengers must check the unloaded firearm in with a uniformed crew member; ammunition must be stored separately. Unloaded firearms may be securely locked in your vehicle.

Yes. Animals must remain on the vehicle deck in owner provided carrier or in the owner’s vehicle. No additional fees or paperwork are needed to travel on our ferry.

No. The Inter-Island Ferry Authority is a public, non-profit corporation, organized under Alaska’s Municipal Port Authority Act and governed by a Board of Directors. One director is appointed from each of the following communities: Craig, Klawock, Hydaburg, Thorne Bay, Coffman Cove, Wrangell, and one “At-Large.”

Yes. In Ketchikan, there are regularly scheduled Gateway Borough buses which travel north to WalMart and the Ward Cove industrial site area, and south from downtown Ketchikan to Saxman Village and the Fawn Mountain School. Call 907-225-8726 for more information. Ketchikan has many taxi operators and vehicle rental companies listed in the local phone directory, and some Ketchikan hotels offer free shuttle service!

On Prince of Wales island, the Craig Tribal Association runs a bus service and connects with our ferry arrivals and departures. Call 907-826-3996 or email [email protected] or go to www.craigtribe.org for more information!

Yes. Call 866-308-4848 for reservations and information 7 days a week from 8 a.m. through 7 p.m. Alaska time.

Yes. To help ensure there is space available and to speed up the check-in process, the IFA recommends making reservations.

One year from the purchase date. You must provide your reservation number and who paid when using your open credit.

One year from the date of purchase but we encourage you to request a refund instead.

Yes. There is no fee for refunds. Depending on the method of payment, an agent can advise you how it will be refunded (refunded back to the original credit card used, or a check mailed to you from the accounting department).

Yes. The IFA has a check-in counter located in the lobby of the Alaska Marine Highway Terminal in Ketchikan, and the IFA has a Terminal in Hollis on Prince of Wales Island. You can also book online, and there is a 6% online convenience fee for reservations booked online.

The vehicle height limit is 13′, and the overall length limit of a double unit is 55′ and of a single unit is 40′.  Longer vehicles can sometimes be accommodated by contacting us and providing additional information. The width limit is 9′ but up to 12′ wide can sometimes be accommodated by calling the IFA Operations Manager; additional charges will apply. The vehicle weight limit is 60,000 lbs, and we can only carry one per sailing. Fares for towed vehicles or trailers are calculated at the combined connected length of both vehicles. Vehicles may not be disconnected for travel at separate rates on the same sailing.

It is the policy of the IFA that pets must remain on the car deck and stay in a vehicle or suitable owner provided pet carrier for the duration of the voyage. Due to Coast Guard regulations, passengers are not allowed on the car deck while the ship is underway. Pets traveling on IFA vessels should be able to be left unattended for the duration of the voyage.

Pets are not allowed on the passenger deck under any circumstance. Service animals are allowed on the passenger deck in accordance with IFA Service Animal policy. If you are traveling with a Service Animal, prior notification is required so that the crew can be prepared to accommodate the passenger and animal. Please contact IFA reservations at 866-308-4848 for additional information on traveling with a service animal.

The General Manager is responsible for receiving and investigating complaints about IFA’s operations or employees. Please Click Here for more information.

There is a $10 charge for each fish box or fish cooler transported on IFA vessel traveling from HOLLIS to KETCHIKAN. The first fish box or fish cooler is FREE and each one after is $10. Fish boxes/coolers, like all other luggage, must be accompanied by a passenger.