FREQUENTLY ASKED QUESTIONS

Reservations can be made by calling 866-308-4848 (where our agents are trained to handle even the most bizarre requests), emailing [email protected] (where our inbox is like a treasure chest of booking possibilities), or booking online (because our website is like a magical portal to ferry-land, minus the seasickness).

Yes! Our T.E.A.M. Galley offers breakfast, lunch/dinner, and ice cream because we believe in fueling your adventures with a balanced diet of pancakes, burgers, and a sprinkle of brain freeze!

Check out their menus HERE under ‘Amenities’

Open Credits are available for 30 days after the date of purchase, giving you plenty of time to procrastinate when you want to reschedule your travel! To redeem your Open Credit please call our agents two days prior to travel with the reservation number and the name of who traveled (bonus points if you can remember your own name). If you don’t know the reservation number, don’t worry, our agents have the magical ability to find it for you (they may even consult a crystal ball). After 30 days, the Credit is automatically refunded to the original method of payment. Cash payments can be refunded by check, mailed to your address (just make sure your mailbox is ready for some snail-mail excitement), or be turned into a gift card (because who doesn’t love the gift of endless possibilities, even if it is a gift from yourself!).

No, we do not possess the magical ability to conjure cash out of thin air (we’re still working on that spell). However, fear not! You may request a refund in the form of a check or gift card. Just be patient, as checks will be having their own little adventure, taking 3-5 business days to be processed by the Finance Department (we like to use the scenic route). Rest assured, the check will be mailed to the address you provide! It’s like receiving a treasure map but with numbers on it!

No, we do not. We only sail from Prince of Wales and Ketchikan Alaska. We like to keep things interesting, so occasionally we offer the Metlakatla run when the AMHS (Alaska Marine Highway System) needs our superhero ferry powers. But hey, if you are looking to sail from Prince Rupert or Bellingham before going to POW, you might want to check out the Alaska Marine Highway. Their website is right HERE (imagine a dramatic pointing gesture, complete with jazz hands).

Give our agents a call at 866-308-4848 (they are experts in ferry-related banter and can even tell you some pirate jokes if you would like) or shoot us an email at [email protected]  (our inbox is like a treasure chest waiting to be opened, filled with booking secrets and the occasional message from a lost mermaid). We promise, contacting us will be more entertaining than trying to communicate with a seagull. Trust us… we’ve tried.

Forget the hassle of printing your tickets in advance (because you can’t)! Just show up at your port of departure, find our agents, and they will hand you your tickets with a flourish. Oh, and don’t be surprised if they give you a secret map to find the purser (because every good adventure needs a touch of mystery). Just follow the trail of glitter and you’ll be on your way to a memorable voyage.

Decisions, decisions. You have two options, my friend. One if you have the superhuman ability to remember who, when and how much you were charged (kudos to your memory skills), feel free to give our agents a call! They’re eagerly awaiting to hear your tales! Option two, if you find yourself in a state of delightful confusion, unsure of who or when, fear not! Our accounting department is here to save the day! Just dial 866-308-4848 ext 7. Where our team of number-crunching experts will guide you through the world of mystical charges. They might even throw in a magic trick or two!

Attention to all owners of colossal vehicles! If your ride is longer than 25 feet and wider than 9 feet (including trailers and other fancy attachments), we regret to inform you that our online booking is not equipped to handle such magnificence. But fear not, for we have a special task force of reservation agents eagerly awaiting your call! Just be prepared to provide them with the size and measurements of your majestic beast, because we wouldn’t want any surprises when it comes to fitting your vehicle on board (we are all about avoiding accidental ferry acrobatics). So give us a ring and let the adventure of finding the perfect spot for your colossal ride begin!

Ah, the perks of being a seasoned adventurer. Our senior rate is exclusively for those who have reached the distinguished age of 65+ (congratulations on leveling up in life!). And guess what? The only thing we need from you is a simple ID to prove your age (no need to bring your entire collection of childhood photos or a birth certificate signed by a wise old turtle). So, whip out that ID, show off your silver fox status, and get ready to sail with the wisdom and grace that only comes with age (and maybe a few extra naps on deck).

We accept all kinds of ID, so don’t worry if your state-issued form of ID has made friends with that left sock that the dryer always disappears.

We accept the following photo ID: TWIC, Tribal ID, School/University ID, Merchant Mariner’s ID, Passports & Passport Cards, and Armed Forces IDs.

Well, to embark on this magical journey, you’ll require three essentials: your trusty keys, your charming self, and the pièce de résistance – the golden ticket of adulthood, your oh-so-serious state-issued Driver’s License!

Per U.S. Coast Guard Regulations unattended baggage cannot be left in our terminals, this is a policy that is strictly enforced. Leaving baggage unattended may lead to your luggage being confiscated. Please keep your luggage close!