Welcome to our Contact Us page!
Before reaching out to our support team, we encourage you to take a moment to explore our Frequently Asked Questions (FAQs) page. Our FAQs are carefully curated to cover a wide range of common inquiries and provide detailed answers to address the most typical issues our customers encounter.
However, if you can’t find the answer you’re looking for in our FAQs or have a specific query that requires individual attention, don’t hesitate to get in touch with us. Our dedicated support team is here to help you and will respond as quickly as possible.
We value your feedback and are committed to serving you better with every interaction. Feel free to explore our FAQs or contact us directly – we’re just a message away!
Before getting in touch with us, we recommend taking a moment to explore our specific department contact information below. By reaching out to the right team, you can receive faster and more tailored assistance to address your needs effectively.
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Ready to experience our exceptional services and create unforgettable memories? Our Reservation team is delighted to assist you in securing your bookings and ensuring a seamless reservation process. Whether it’s a weekend escape, a family vacation, or a business trip, our Reservation team is here to turn your dreams into reality.
To ensure availability, we recommend making your reservation well in advance, especially during peak seasons and holidays. Our Reservation team is always available to assist you, so don’t hesitate to contact us whenever you’re ready to plan your trip.
Contact us using the following details:
- Phone: 866-308-4848
- Email: [email protected]
We look forward to welcoming you and providing an unforgettable experience that will leave you with cherished memories.
Need something else and not sure who to call? Try one of our terminal supervisors! For all questions about Hollis Terminal, contact Kristine at [email protected], and for the Ketchikan Terminal, Tammy is who you want at [email protected].
If that still isn’t what you are looking for, our Terminal Manager, Donna Halvorsen, is your go-to! You can reach Donna at [email protected].
Feel free to get in touch with us for any inquiries, reservations, or assistance. We’re here to make your journey with us an extraordinary one.
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For any inquiries related to accounts receivable, such as payment status, billing discrepancies, or invoice details, our dedicated Accounts Receivable team is here to assist you. To reach our Accounts Receivable department, please contact Beth Hartley at 907-313-5491 or send an email to [email protected]. Beth possesses extensive knowledge in managing receivables and will promptly address your concerns with efficiency and professionalism.
Contacting the Accounts Payable Department:
If you have questions concerning accounts payable, supplier payments, or financial transactions with our company, our Accounts Payable team is at your service. To get in touch with our Accounts Payable department, please reach out to Johanna Lambeth at 907-313-8882 or via email at [email protected]. Johanna is dedicated to ensuring smooth payment processes and will provide comprehensive support for all your accounts payable inquiries.
Finding a Missing Receipt:
Misplaced a receipt and need to locate it for accounting purposes? Our team is here to assist! To retrieve a missing receipt, please contact Johanna Lambeth at 907-313-8882. Be sure to have the date of the transaction as indicated on your bank statement, the last 4 digits of the card used, and the transaction amount for swift assistance.
Contacting the Finance Manager:
In case you have complex financial matters or require escalated support, our Finance Manager, Chrissy, is readily available to assist you. To reach Chrissy, please dial 907-313-8829 or send an email to [email protected]. Chrissy’s expertise and guidance will ensure your financial inquiries are addressed thoroughly and with the utmost professionalism.
Our Finance team takes pride in providing exceptional financial support and ensuring transparency in all financial dealings. We understand the significance of efficient financial management, and our dedicated team members are here to assist you every step of the way. Whether it’s related to accounts receivable, accounts payable, retrieving receipts, or requiring guidance from our Finance Manager, we are committed to providing you with a seamless and satisfactory experience.
Feel free to contact the respective departments for any financial inquiries or assistance. We value your trust and look forward to being of service to you. Thank you for choosing [Your Company Name], and we’re here to ensure your financial journey with us is smooth and successful.
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Looking to send us photos for the Timetables/Website/Social Media? Wanting to join our advertising adventures? Have a fun marketing opportunity you think we might be interested in? Johanna is the one you want to contact, [email protected]!
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For any HR-related inquiries or assistance, please contact Chrissy at 907-826-4848 or [email protected] or you can contact General Manager, Ron Curtis, at [email protected] or by calling 866-308-4848. Our HR team is here to help you navigate the wild and wacky world of Human Resources.
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For any vessel-related questions or concerns Operations Manager, Rich Rogers, is your go-to! He can be reached at [email protected].
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Ron Curtis, our General Manager, is available to be contacted for any situation that requires it. His contact is: [email protected]
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ADDITIONAL CONTACT INFO
TERMINAL LOCATIONS
- Hollis Terminal is located at Mile 31 Klawock Hollis Hwy Clark Bay Hollis, Alaska USA
- Phone: Toll-Free 866-308-4848
- Fax 907-530-4849 or email [email protected]
- Ketchikan Terminal is located at 3501 Tongass Avenue Ketchikan, Alaska USA
- Phone: Toll-Free 866-308-4848
- Email [email protected] or [email protected] or [email protected]
OFFICE LOCATIONS
- Mailing Address: PO Box 495 Craig Alaska 99921
- Administration Office is located in Hollis, Alaska USA
- Finance Office is located at 333 Cold Storage Rd Suite 304, Craig, Alaska USA
- Finance Manager 866-308-4848 ext #109
- Senior Accounting Clerk | 866-308-4848 ext #113
- Fax: 907-826-4849
- Office Hours: Monday – Friday from 8:00am to 4:00pm
CORPORATE DIRECTORY
- Ronald Curtis
General Manager / HR / 907-401-3564 - Captain Rich Rogers Operation Manager / CSO / 907-401-1707
- Chrissy Torsey-Lucero
Finance Manager / HR | 907-401-3095 - Donna Halvorsen
Terminal Manager 907-821-3308 - Johanna Lambeth Senior Accounting Clerk / 866-308-4848 ext #113